Returns and Refunds

The short version

If a sealed item is not right for you, send it back within 30 days for a refund. If something arrived damaged, wrong, or did not arrive at all, tell us within 7 days and we will put it right at our cost. Cosmetics that have been opened cannot be returned unless there is a fault, and the reason for that is hygiene rather than reluctance.

Your 30-day window

You have 30 days from the day your order is delivered to request a return. Items must come back unused, in their original packaging, with any seals and shrink-wrap intact.

Start a return by emailing hello@elegantbeautyoutlet.com with your order number. Please wait for us to confirm before sending anything back — returns that arrive without a return authorisation are difficult to match to an order, and slow your refund down.

Return postage on a change-of-mind return is yours to cover. We recommend a tracked service; until a parcel reaches us it remains your responsibility.

Opened cosmetics, and why we cannot take them back

Skincare, makeup, fragrance and body care are hygiene-sensitive. Once a seal is broken, a product cannot be resold to anyone else, and we will not put an opened item back into stock and sell it as new. So:

• Sealed and unused — returnable within 30 days.
• Opened, used, swatched, or with the seal broken — not returnable, unless the item is faulty, damaged, expired, or not what you ordered.

This is the same standard we apply to our own buying. Anything opened, damaged or incomplete is set aside rather than sold, and we are not going to hold you to a different rule than we hold ourselves to.

If a product is faulty, that is a different matter entirely and the seal makes no difference. A leaking bottle, a broken pump, a product that is past its date on arrival, or a fragrance that is clearly not what the label says — email us with photographs and we will refund or replace it. You do not need to send a faulty item back before we act.

A note on reactions. If a product irritates your skin, we are sorry, and we would still rather hear from you. We cannot accept an opened return on the basis of a reaction alone, because the ingredients are the manufacturer's and are printed on the packaging. Patch test anything new, and check the ingredient list before you buy if you have known sensitivities.

Damaged in transit

Check your parcel when it arrives. If anything is broken, leaking or crushed, tell us within 7 days of delivery and include:

• your order number
• photographs of the damaged item
• photographs of the outer box and the packing material, before you throw them away

That last point matters more than it sounds. Carriers require evidence of the outer packaging to settle a claim, and without it we are paying for the damage twice.

We will replace the item, or refund it, whichever you prefer. You do not pay return postage on a damaged item, and in most cases we will not ask you to send it back at all.

Missing or wrong items

Wrong item, or something missing from the box: tell us within 7 days of delivery. Send your order number and a photograph of what did arrive, including the packing slip. We will ship the correct item at our cost and arrange collection of anything sent in error.

Whole order not delivered: see the Shipping Policy, which covers packages marked delivered but not found, and packages that stop moving in transit.

We count sets piece by piece before they are packed, so a short shipment is rare. When it does happen it is our error, and we treat it as ours to fix.

What we cannot refund

• Opened or unsealed cosmetics, except where faulty (above)
• Items returned after 30 days
• Items returned without a return authorisation, or without their original packaging
• Gift cards
• Wholesale orders (below)

Refund timing

Once your return reaches us we inspect it and process the refund within 2 business days. Refunds go back to the original payment method. Your bank or card issuer then takes a further 5 to 10 business days to post it, which is outside our control.

Original shipping charges are not refunded on a change-of-mind return. They are refunded in full where the fault was ours.

Exchanges

We do not process direct exchanges, because stock moves quickly and we would rather not hold an item against a return that may not arrive. Return the original for a refund and place a new order. If the item you want is likely to sell out, say so when you contact us and we will do what we can.

Cancelling an order

Orders can be cancelled before they are dispatched — usually a window of one to two business days. Email us as soon as possible with your order number. Once a parcel is with the carrier it has to be handled as a return.

Wholesale orders

Wholesale and trade orders are not covered by this policy. They are agreed by quotation, and the return terms for a given order form part of that quotation. Case quantities are not returnable on a change-of-mind basis.

Short shipments, damage in transit and incorrect goods are of course still our responsibility. Report them within 7 days of delivery, with photographs, and we will resolve them.

Contact

Email: hello@elegantbeautyoutlet.com — we reply within one business day
Phone and text: 404-803-9488

Elegant Beauty Outlet
215 Prospect Park, Peachtree City, GA 30269, USA

Please do not send returns to this address without a return authorisation.